Last updated on 11th January 2021
These terms tell you the rules for using our website https://www.theedgehpl.com/ and any applicable app (our Platform) and for buying Services (as defined below) through our Platform or by any other means (e.g. in person, via telephone, via social media etc.). These terms are not very long, and we recommend that you read them to make sure that you're happy to go ahead with us (reading them takes just 10 mins and we've tried to make them as easy to understand as possible!)
Our Platform is designed for people in the United Kingdom (including Northern Ireland) only. If you access our Platform and/or buy any of our Services from us and you're located outside of the UK (including Northern Ireland), please let us know by using the contact details set out in Section 2 because other rules and laws may also apply to you that we may need to make you aware of.
Our Services are the services that are advertised on our Platform and that we have specifically agreed to provide to you in the "commercial agreement" document (or similar written agreement between us) (Commercial Agreement). We offer a number of different nutritional and testing Services to cater to your needs. Our most common nutritional programmes are our support programmes: Everyday Athlete, Elite Athlete and Corporate (Programme). However, we also offer bespoke programmes which we can tailor to your needs. Each Programme is split up into a number of Tiers: Tier 1 – Silver, Tier 2 – Gold; and Tier 3 – Platinum. More information about what is and isn't included in each Programme should be provided to you in advance (including any information about our testing Services) but please let us know by using the contact details set out in Section 2 if you are in any way unsure about this.
Other capitalised but undefined terms here will have the meaning given to them in the Commercial Agreement.
If you are just browsing our Platform, terms 1 – 6 apply to you.
If you buy any of our Services from us, terms 1 – 15 apply to you.
If an organisation has entered into an agreement for the provision of Services to you, on your behalf, you agree and acknowledge, that you will comply with terms 1-6 when using our Platform.
Our Platform is operated by SR Performance Services Limited (SRP, we, our or us). We are a private company registered in England and Wales under company number 11553979 and have our registered office at Briary Barn, Blisworth Hill Properties, Stoke Road, Blisworth, Northampton, United Kingdom, NN7 3DB. Our registered VAT number is 306320350.
To contact us with any questions or concerns, please email email@example.com
We may amend these terms and our Platform from time to time. Every time you wish to use our Platform, please check these terms to ensure you understand the terms that apply to our Platform at that time.
We will try to give you reasonable notice of any major changes.
We will not be liable to you in any way, for any loss that you suffer, if you cannot use our Platform. We only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and, to the maximum amount that we are allowed to do so by law, we limit our liability to you for any loss of profit, sales, business or revenue; loss of business, business interruption, or loss of business opportunity; any loss of reputation or goodwill; or any losses which are not foreseeable or are not obvious when you use the Platform.
Just so we are all clear, we do not exclude or limit in any way our liability to you where it would be unlawful for us to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
The following terms 7 – 15 also apply if you want to buy any Services from SRP.
Our document, 'Services Explained' provides a short description of some of the Services that we provide.
Prior to undertaking any of our testing and nutritional Services, you must complete a health questionnaire (PARQ) before entry. If any medical conditions are disclosed, you must sign the back of the PARQ stating that you have sought medical advice or wish to use the Services without doing so, and that you take full responsibility for any injury or health condition sustained whilst using the facilities arising from your medical condition. We are not medically trained and are therefore not qualified to assess whether you are in appropriate physical condition to use our Services. We advise you to take medical advice prior to starting any of our Programmes if you are in any doubt as to your ability to do so.
You promise that the information that you provide us on the PARQ is honest, accurate and comprehensive and must let us know each time you visit us whether there have been any changes to the information that you have provided on the PARQ. Above all else, unless you tell us otherwise, you promise that you are in good physical condition and know of no medical or other reason why you should not engage in any form of exercise, and that such exercise would not be detrimental to your health, safety, comfort or physical condition.
When you create an account with SRP, please keep your login details (e.g. password and other security information) secure and confidential. You must not disclose your login details to any third party or allow any person to use your account.
You must provide true, accurate and complete information about yourself when signing up on our Platform. You must not create multiple profiles. You are responsible for anything that happens on your account (including any harm that we suffer).
If you know, or suspect that anyone other than you knows, your login details you must promptly notify us at firstname.lastname@example.org.
When you buy any of our Services, we will give you a personal, non-exclusive and non-transferable licence to access and participate in our Services for your personal need. Your licence to access and participate in our Services will vary depending on the length of the Programme (e.g. 4 weeks, 8 weeks 12 weeks or more!).
We are the owner or the licensee of all intellectual property rights in our Services (including the Programmes) and in any material, data, software, text, design, graphics, images and other content contained in or delivered through a Service. Each Programme is protected by copyright and other laws around the world. You must not use our Programmes in any way except for your own personal use. For example, you are not allowed to copy, modify, resell or redistribute any of our Programmes.
When you upload or post content to our Platform or other social media platforms, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service that we provide to you and others.
We are very happy to hear your suggestions, thoughts and ideas about our Services and our Platform but if you tell us any of them, and we use them, we do not have to pay you any money for them or tell anyone that it was your idea.
Private Consultations (In-Person or Remote)
Bookings for a consultation must be done in person, online via the Enquiries portal, email, telephone, SMS or (in some instances) via the app. Any consultations may be changed or cancelled up to 48 hours before the booking. Bookings cancelled OR changed within 48 hours or bookings for which you fail to show up for your appointment are forfeit and have the same status as a booking which has been taken, or expired. Please allow the full time for your booking, and always arrive 10 minutes before, to give you time to get ready for your consultation.
Individual Performance Tests and Blood Biochemistry Packages and Wellness Checks
Any tests bought from us expire within 4 weeks of purchase.
Any test bought in a package or individually but not taken, may be refunded. Tests or packages which have expired have the same status as those taken: refunds cannot be provided for these.
Performance Testing Programmes and Bespoke Nutrition Programmes
If you buy any of our Programmes you are entitled to cancel them within 14 days of buying the relevant Programme and obtaining a full or partial refund from us depending on the circumstances. However, your right to cancel in this way does not apply to you if we have created a Programme for you and sent you material (e.g. a nutrition plan) prior to us receiving notice from you of your intention to cancel.
Refunds and Cancellation
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, details of the Programme you wish to cancel and email address. You can use the example form at term 15 below, if you like.
you can cancel your order for any of our Services and you will receive a full refund. If you want to cancel a Service, you have to let us know within 7 days of receiving our email telling you of the issue.
If you are eligible for a refund, we will give you a refund using the same method you used to pay for a Service and you should receive your refund within 14 days of your cancellation.
Freezing your Programme
We appreciate that there may be times when you need to freeze your Programme. The maximum freeze period you are entitled to is a period of three months from the date of your request (Freeze Period). You will not have to pay any additional costs during the Freeze Period.
You may only freeze your Programme once in any twelve-month period.
We may suspend or terminate our Services to you without notice and with immediate effect if:
All decisions made by us under this clause are final and binding. We are unlikely to accept a new application for any of our Services from someone whose Programme has been terminated in accordance with this clause.
We hope that you enjoy our Services and so let us know as soon as possible if you have questions or complaints, by emailing us at email@example.com. We will try our best to reply to your email within 5 working days. Our working hours are Monday-Friday 09.30-17.30.
To: SR Performance Services Limited
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following Programme:
Ordered on [*]/received on [*],
Name of customer(s):
Address of customer(s):
Signature of customer(s) (only if this form is notified on paper):
[*] Delete as appropriate